After careful consideration, we’ve made the difficult decision to close our telecare and responder services by September 2026.
We know that you’ll have questions about what this means for you, what you can expect from us and what you might need to do.
We’ve tried to answer any questions you have here but if we’ve missed anything you can ask it below.
Unfortunately, we are not taking on new customers due to the plans to close the service. We can't recommend a new provider but you can find accredited providers on the TSA website.
Following changes to funding we have reviewed our services and made the difficult decision to close our Care Link service. We have written to customers to let them know how they are affected.
We understand that this may feel unsettling but we want to assure customers that we will continue to support them until then.
We can’t recommend a new provider but you can find accredited providers on the TSA website.
That’s absolutely fine. We’ll help you to transition to a new provider earlier. We won’t hold you to four weeks notice so once your new alarm is in place we’ll cancel your service with us and arrange to collect the alarm.
No, if you find a new provider we’ll cancel your service with immediate effect and arrange to collect the equipment.
When your service ends we’ll make arrangements to collect the alarm or you can return in to one of our hubs or offices.
As the service is closing, we won’t be adding additional services.
Unfortunately, we’re unable to change any equipment. However, if you would like to try a new provider we will cancel your service as soon as this is in place.
We are scheduled to begin disconnecting schemes from 12 January. You’ll be contacted around four weeks before your disconnection date, and we’ll also be in touch again closer to the time to remind you.
As the service is closing, we won’t be adding additional services. However, if you would like to try a new provider we can disarm your hardwired alarm service as soon as you have a new provision in place and the charge will be removed from your rent account with immediate effect.
Yes, if you want to opt out of the service before it is completely disconnected we can disarm the equipment and remove the charge from your rent account with immediate effect.
Your equipment will stay in your home; however, it won’t work from the date it’s disconnected. If you have any other equipment such as a pendent or fall detector we’ll contact you separately to let you know what to do next.
If you pay for a Care Link pendant on your rent account we’ll arrange to collect the alarm once your hardwired alarm has been disconnected.
We can’t recommend a new provider but you can find accredited providers on the TSA website.
If Wakefield Council fund your telecare service/you pay Wakefield Council for your telecare service this alarm will remain in place and you will be informed of changes to your service by Wakefield Council.
The calls monitoring service will continue as normal. However we will be appointing a new provider to monitor calls once Care Link closes.
From the end of March 2026 Care Link will no longer provide a response service. This means that if you fall we will call emergency services to help you.
No all other Independent Living services will continue.