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We understand that some residents have received leaflets advising that the Care Link service will not be closing. This information is not correct. If you need any advice or support, please contact us on 0345 8 507 507. See latest

Care Link by Vico Homes
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Care Link by Vico Homes

After many years of dedicated service, the Care Link telecare and responder service will close and customers will be supported to switch providers between March and September 2026. This follows changes to funding and a wider review of how we can continue to deliver services sustainably in a changing and competitive market. We know this difficult news will be felt by lots of people and we want to acknowledge the incredible work of our Care Link team. We are now supporting everyone affected.

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Care Link Visiting Officer showing customer neck pendant.
Martyn Shaw shares more detail on the decision to close Care Link

A message from our Chief Executive

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Martyn Shaw Neil Warren (36)
Care Link by Vico Homes
A message from our Chief Executive

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